Fire Department Stained Glass Suncatcher Christmas Ornament Personalized Firefighter Gift

Honor service with a custom fire department stained glass panel

This Fire Department Stained Glass Panel is a round hanging window designed to honor service and display fire department pride. The artwork features the classic Maltese cross emblem with crossed axes, a ladder, and a hydrant set against a red background, surrounded by blue rays and white stars. It is an ideal choice for firefighters, fire stations, and families who want to showcase their dedication in a durable, eye-catching format.

Durable stained glass decor with customizable details

This stained glass panel is crafted from high-quality materials suitable for indoor display, making it a piece of durable decor that withstands daily handling. Buyers can personalize the gift by adding a custom name and class of year (e.g., Johnson | 425) to create a unique memento. This level of customization makes it a meaningful personalized gift for retirement celebrations, memorials, or general station decorations.

Product specifications and design elements

The product is a round hanging window made of stained glass. The color palette consists of Red, White, and Blue. The central design includes a Maltese cross, crossed axes, a ladder, and a hydrant. Personalization options allow for the addition of a specific Name and Year/Class number to tailor the piece to the recipient's history.

Ideal for National Firefighters Day and holiday gifting

This panel is a thoughtful option for National Firefighters Day on May 4th, October Fire Prevention Month, or Christmas holiday gifting. It functions as a lasting tribute for retired personnel or fallen heroes, offering a respectful way to acknowledge their contributions. As a retirement gift, it provides a tangible reminder of years spent in service, fitting well into home offices or living room displays.

How to customize your fire department panel

To order this custom name firefighter gift, you must provide specific personalization details at checkout. Follow these steps to ensure accuracy:

1. Enter the recipient's last name and desired year or class number in the personalization box provided during checkout.
2. Double-check the spelling of the name and the accuracy of the year before placing the order.
3. Note that the demo text "JOHNSON | 425" shown in images will be replaced by your input.

These personalization steps ensure the final product reflects the exact information you wish to display.

Is this stained glass panel suitable for outdoor use?

No, this stained glass panel is designed for indoor display only. Direct sunlight and weather exposure may damage the material over time, so it should be hung in a protected area inside a home or station.

Can I customize the fire department name on the panel?

Yes, you can add a custom last name and year/class number to personalize the piece. However, the main design text "FIRE DEPARTMENT" remains fixed as part of the emblem artwork and cannot be changed.

What are the dimensions of the standard FD stained glass window?

Please refer to the specific size variant selected at checkout for exact diameter measurements. Standard round panels typically range from 6 to 8 inches depending on the chosen option.

Does this make a good gift for a retired firefighter?

Yes, it is an excellent retirement gift. The personalized name and year allow you to mark their service duration, making it a meaningful keepsake for their home office or living room.

Thank you for choosing BojjiCo. We are dedicated to providing you with a seamless and reliable shopping experience, from the moment you choose your gift—whether it is a personalized ornament, a custom tumbler, or a graphic T-shirt—to the moment your package arrives safely at your doorstep.

To ensure complete transparency and to safeguard your customer experience, this Shipping & Delivery Policy outlines all the procedures, timelines, operational hours, associated costs, and governing regulations regarding the fulfillment of orders placed on our website, https://bojjico.co/ .

We encourage you to review the following terms carefully to understand how your shipment is processed, managed, and delivered in the United States and to the international destinations we serve.

1. Overview of Shipping Framework

At BojjiCo, we operate under a strict and highly structured logistics framework designed to ensure accuracy and dependability. All orders are processed, packed, and dispatched from our production partners with trusted local and international carriers. Our primary objective is to maintain an efficient timeline while giving you comprehensive visibility over your shipment.

By completing a purchase on our store, you acknowledge and agree to the guidelines, processing windows, and fee structures detailed below.

2. Order Cut-Off Time & Operational Hours

Timelines are deeply dependent on daily operational windows. To guarantee that our logistics facility can maintain an organized workflow, we enforce a daily order cut-off time.

• Daily Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
• Fulfillment Operating Days: Monday through Friday (excluding official federal holidays within the United States)

What the Cut-Off Time Means for Your Order:

1. Orders Placed Before 5:00 PM EST (Monday – Friday): Processing begins on the exact same business day. Your order is entered into our fulfillment system immediately, and the handling timeframe initiates.
2. Orders Placed After 5:00 PM EST (Monday – Friday): Processing begins on the following business day. For instance, an order placed at 6:30 PM EST on a Tuesday will be officially acknowledged and treated as an order received on Wednesday morning.
3. Weekend Orders (Saturday – Sunday): Our fulfillment facilities do not dispatch or process orders over the standard weekend. Therefore, any orders submitted after 5:00 PM EST on Friday, or anytime on Saturday and Sunday, will enter active processing on Monday morning.

3. Detailed Processing and Transit Timelines

Our shipping timeline is divided into two distinct components: Handling Time (the period required to make, personalize, quality-check, and pack your items) and Transit Time (the period during which the carrier moves the package from our facility to your designated delivery address).

Please note that both phases operate exclusively on a business day framework (Monday through Friday). Weekends and major holidays are not included in the calculation of transit or handling estimates.

Order Timeline Breakdown

Conceptualizing the Timeline (US orders):

• Scenario A: You order a personalized ornament on Tuesday at 2:00 PM EST. Because it was placed before the 5:00 PM EST cut-off, day one of handling begins immediately. The package will be prepared and transferred to the courier between Thursday of that week and the following Tuesday. From there, the courier will require between 3 to 5 business days to deliver, resulting in a total estimated arrival window between Tuesday of the following week and Tuesday of the week after.
• Scenario B: You buy a graphic T-shirt on Friday at 7:00 PM EST. Because this order occurs after the Friday cut-off time and during the weekend window, the 2–5 business day handling period officially begins on Monday morning. The item will be dispatched to the carrier between Wednesday and the following Monday, with the 3–5 business day transit period beginning thereafter.

4. Shipping Rates by Destination

We believe in straightforward pricing without hidden charges, unexpected service fees, or dynamic surcharges added at the final step of checkout. Each destination has a single flat rate per order, regardless of the size, weight, or quantity of items included in the order. Transit times below apply after your order ships.

Shipping Cost Matrix

Your shipping fee is shown in your local currency at checkout and itemized on your final invoice. For US orders, sales tax (if applicable under state regulations) is computed at checkout before payment authorization, so you see the final cost before completing your purchase. Destinations not listed above are not available at checkout yet.

Customs, Duties and Import Taxes (International Orders)

International orders are processed by our partner Global-e, so prices are shown in your local currency and import duties and taxes (VAT/GST) are handled at checkout. For the UK, the EU, Iceland, Australia, New Zealand, Japan and Mexico they are already included in the price you see; for Canada, duties are included and sales tax is added at checkout. There is nothing more to pay to the carrier or customs on delivery. Packages refused or left unclaimed are not eligible for a refund of the original shipping fee.

5. Authorized Delivery Services & Tracking

To make sure your gifts arrive safely and on time, BojjiCo partners with established carriers. US orders are handled by one of the following delivery networks:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx

International orders ship with trusted international postal and courier partners and are handed over to the national postal service or a local courier in your country for final delivery.

The specific carrier assigned to your parcel is selected dynamically by our logistics system based on your geographical location, regional distribution pathways, and the specific carrier lane providing the most stable and expedited delivery route to your address at that moment.

The Tracking Process

Comprehensive end-to-end tracking is integrated into every transaction.

1. Tracking Notification: As soon as your items are packed, labeled, and prepared for carrier pickup, our system automatically generates a unique tracking number linked directly to your order. This information is dispatched to the email address provided during checkout (support@bojjico.co will be the automated sender).
2. Activation Period: Please allow 24 to 48 hours from the receipt of your tracking email for the carrier’s network to update its digital database. It is entirely normal for a tracking link to show a "Pre-Shipment" or "Label Created" status initially until the physical parcel is scanned at the carrier's sorting hub.
3. Real-Time Progress: Once active, the tracking link allows you to observe transit milestones, carrier location history, and the projected final delivery date directly on the carrier's official tracking portal or on 17TRACK.

6. Delivery Locations and Constraints

BojjiCo ships to the United States and to the international destinations listed in Section 4. Please review our spatial and structural delivery constraints to avoid processing friction:

• Geographic Coverage: We ship to physical residential, commercial, and business addresses in all 50 US states (including Alaska and Hawaii) and in the international destinations listed in Section 4. Countries that are not listed are not available at checkout.
• PO Boxes and Military Addresses: Standard delivery pathways through USPS generally support shipments directed toward PO Boxes, APO, FPO, and DPO locations. However, should an order exceed specific dimensions or require rigid carrier rules established by private couriers like FedEx or UPS, our support team will contact you directly to request a valid physical alternative address.
• Address Accuracy Verification: It remains the sole responsibility of the customer to ensure that the destination address provided during checkout is complete, accurate, and free of typos. Please ensure you verify street numbers, apartment or suite markers, ZIP or postal codes, and building designations prior to confirming your purchase.

7. Delivery Discrepancies, Issues, and Resolution Protocols

While we strive to eliminate errors, external disruptions within commercial carrier networks can occasionally occur. Below are the definitive operational protocols established to address deviations from standard shipping performance:

Incorrect Address Submission

If you discover that an error was made in your shipping address after completing your purchase, you must contact our customer service department immediately via email at support@bojjico.co before 5:00 PM EST on the day of the order.

• If the order has not passed into the advanced phases of physical labeling and dispatch, we will modify the destination metrics gladly.
• If the parcel has already departed our facility, we cannot alter the route mid-transit. In such occurrences, the customer must await a carrier return-to-sender action or attempt to coordinate a package intercept directly with the selected carrier. BojjiCo cannot issue replacement shipments or refunds for orders delivered incorrectly due to customer-submitted typographical address errors.

Parcels Marked as "Delivered" But Not Present

On rare occasions, a carrier's GPS system may flag a package as delivered prematurely, or the item may be secured out of direct sight by a delivery driver. If your tracking link marks your package as delivered but you cannot physically locate it, please follow these standard troubleshooting steps:

1. Check peripheral locations around your property, including side doors, porches, garage areas, and mail drops.
2. Consult with co-residents, neighbors, or building property managers who may have accepted the delivery on your behalf.
3. Wait an additional 24 to 48 hours, as carriers occasionally mark an item as delivered while it remains securely on the delivery vehicle for final drop-off the next morning.
4. If the package remains unlocated after 48 hours, contact the respective carrier branch immediately to initiate an official Missing Mail search. Concurrently, notify our staff at support@bojjico.co so we can register the issue within our internal logistics ledger.

Damaged in Transit

If your package arrives with substantial physical damage that has directly affected your items (such as breakage, cracks, stains, tears, or water damage caused by external elements):

1. Take high-resolution photographic evidence documenting the condition of the external shipping box or poly-mailer immediately upon arrival.
2. Photograph the damaged items individually, making sure any defects are clearly visible.
3. Transmit this evidence along with your full name, order number, and a brief description of the issue to support@bojjico.co within 48 hours of package receipt. Our team will audit the claim promptly and initiate a complimentary replacement shipment or process an official resolution as circumstances warrant.

8. Customer Support Infrastructure

We believe that excellent logistics must be paired with accessible, human-centric support. Should you have any questions regarding structural changes to your order, transit concerns, carrier status updates, or general policy inquiries, our dedicated customer service division is available to assist you.

Our operating hours are deliberately structured to provide extensive coverage throughout the active working week and Saturdays.

• Brand Legal Entity: BojjiArtist LLC (operator of the BojjiCo brand)
• Customer Support Email: support@bojjico.co
• Support Service Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday
• Corporate and Mailing Address: 30 N Gould St Ste R,

Sheridan, WY 82801,

United States

Please note that while our customer support desk is active on Saturdays from 8:00 AM to 7:00 PM EST to address emails, clear tickets, and resolve tracking inquiries, our physical warehouse fulfillment operations remain bound to a Monday through Friday schedule. Consequently, items ordered or inquired about on a Saturday will remain on schedule to begin or resume processing on the subsequent business Monday.

9. Policy Amendments and Governance

This Shipping & Delivery Policy is subject to periodic updates, reviews, and corrections to reflect evolving transportation and customs regulations, carrier pricing shifts, or operational updates within the BojjiCo logistics network.

Any modifications made to this document take effect immediately upon their publication on our public website domain at https://bojjico.co/ . We encourage our regular buyers to review this policy page occasionally to stay completely informed of our active fulfillment practices.

By continuing to execute purchases, browse our catalog, and utilize our transactional interfaces, you signify your ongoing assent and formal commitment to adhere to all timelines, pricing models, boundaries, and resolution rules specified within this document.

Thank you for shopping at BojjiCo. We take great pride in the quality, craftsmanship, and design of our products—including our personalized gifts, drinkware, home decor and apparel. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue with a straightforward, fair, and transparent return process.

This Return & Refund Policy governs all purchases made on our official storefront, https://bojjico.co/ . By completing a transaction on our website, you agree to the conditions, timelines, and procedural requirements detailed below.

1. Policy Overview & Core Timelines

We believe in an honest, customer-centric shopping experience. To provide you with complete peace of mind, we offer a generous return window and promise a swift refund once your returned items are received back at our facility.

Crucially, we do not believe in hidden penalties: we charge zero restocking fees or hidden processing deductions for your return.

Core Policy Framework

2. The 30-Day Return Window

You have 30 calendar days from the exact date your shipment was marked as "Delivered" by the carrier (USPS, UPS, or FedEx) to initiate a return request.

• Eligible Returns: The return request must be transmitted to our support team, or postmarked for return shipment, before the 30-day window expires.
• Expired Returns: Any requests initiated or packages sent back after the 30-day period has elapsed will unfortunately not be eligible for a refund, store credit, or exchange.

3. Product Eligibility Conditions

To safeguard hygiene and quality standards, returned items must meet the criteria below. Please handle apparel with care when trying it on so it remains eligible for a full refund.

Return Acceptance Criteria:

• Condition: Items must be unused, unwashed, unaltered, and in their original condition (apparel must be unworn).
• Sensory Integrity: Items must be free of any signs of use or wear, stains, pet hair, snags, scratches, perfume, or cigarette smoke.
• Packaging & Tags: Items must be returned in their original packaging, with any tags or labels still attached.

Important Note: BojjiCo reserves the right to audit and reject any returned items that show clear signs of wear, damage, or alteration. If a return is rejected during inspection, the item will be sent back to you at your expense, and no refund will be issued.

4. Step-by-Step Return Procedure

To ensure your return is tracked accurately and processed without delay, you must follow our established return workflow. Do not send items back to our corporate mailing address without first obtaining an official return authorization.

1.Initiate the Request:Within 30 days of delivery.

Send a return request email to support@bojjico.co. Include your full name, order number (e.g., #1001), and the exact items you wish to return, along with a brief explanation of the reason.

2.Receive Return Authorization:Within 24-48 business hours.

Our support team will review your email request. Once approved, we will transmit a formal Return Merchandise Authorization (RMA) along with the correct, designated return warehouse address via email.

3.Pack and Ship the Items:Customer-arranged postage.

Securely package your eligible items in their original packaging or a protective mailer. Clearly note your order number or include the RMA inside the package. Ship the package using a trackable courier service of your choice (USPS, UPS, or FedEx) to the address provided by our support team.

4.Provide Tracking Information:Ensures processing speed.

Reply to your open support email thread with the active tracking number and carrier name for your return package. This allows our receiving team to flag your item for rapid processing upon arrival.

5. Absolutely No Restocking Fees

We believe that shopping for gifts online should be a risk-free experience.

• Many online retailers deduct a 10% to 20% restocking fee from your final refund amount to cover operational overhead.
• BojjiCo charges zero restocking fees ($0.00).
• When an item is successfully returned and accepted, you will receive a refund equal to the exact purchase price you originally paid for the product.

Please note: Original shipping fees paid at checkout (including the $6.99 US standard rate and all international shipping rates) are non-refundable, as those funds are expended immediately with the carrier upon initial dispatch. International customers are responsible for return postage and any customs fees on the return shipment. Items that are defective, damaged, or incorrect remain covered at our cost wherever you are.

6. The 7-Day Refund Timeline

Once your return package physically arrives at our distribution and fulfillment warehouse, it must pass through an intake inspection to verify item eligibility.

Processing Milestones:

1. Intake and Inspection (1–2 Days): Our team unpacks, cross-references, and verifies the physical condition of the returned items against our acceptance criteria.
2. Refund Authorization (Within 7 Days Maximum): If the items clear inspection, we will officially process and authorize your refund. The funds will be credited automatically back to the original payment method used during checkout (such as your card, PayPal or Shop Pay).
3. Notification: An automated refund receipt email will be sent to you directly from support@bojjico.co confirming that the transaction has been successfully executed on our end.

Banking Clearance Asides:

While BojjiCo guarantees that your refund will be processed and finalized within 7 days of delivery to our warehouse, the actual time it takes for the funds to reappear on your financial ledger depends on your banking institution.

• Credit Cards: Typically take 3 to 7 additional business days to post the balance back to your account.
• PayPal / Digital Wallets: Often reflect the balance instantly or within 24 hours of execution.

7. Defective, Damaged, or Incorrect Items

If your order arrives with a manufacturing defect, physical damage sustained during carrier transit, or if we accidentally sent the wrong item, size or color, or made an error in your personalization:

• Notification Window: Please alert us within 48 hours of package delivery by emailing support@bojjico.co.
• Required Evidence: Include high-resolution photos clearly illustrating the flaw, defect, or incorrect label along with your order number.
• Resolution: In these clear instances of store error, BojjiCo will immediately correct the issue by providing a prepaid return shipping label or processing a direct product replacement at absolutely no additional cost to you.

8. Order Cancellations and Modifications

Our order processing system is highly automated to comply with our fast handling promises.

• If you wish to cancel or modify an order after submission, you must notify us before our 5:00 PM EST daily cut-off time on the day of purchase.
• Once an order moves into advanced warehouse picking, packing, or labeling, it cannot be canceled or modified. In these instances, you must receive the shipment and follow the standard 30-day return procedure outlined above.

9. Customer Service Accountability

Our customer service staff handles every claim, return, and financial adjustment with maximum professionalism and urgency. If you need assistance or want to check on an ongoing return, please use our dedicated support framework:

• Store Brand Name: BojjiCo
• Legal Entity: BojjiArtist LLC (Wyoming)
• Official URL: https://bojjico.co/
• Support Email Channel: support@bojjico.co
• Active Support Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday – Saturday
• Corporate Head Office Address:

30 N Gould St Ste R,

Sheridan, WY 82801,

United States

Reminder: While our email customer support lines are open on Saturdays to assist you, our physical processing and financial audit teams operate exclusively Monday through Friday. Returns arriving on a Friday afternoon or Saturday will be officially queued for inspection starting the following business Monday.