Shipping & Delivery Policy

Thank you for choosing BojjiCo. We are dedicated to providing you with a seamless and reliable shopping experience, from the moment you choose your gift—whether it is a personalized ornament, a custom tumbler, or a graphic T-shirt—to the moment your package arrives safely at your doorstep.

To ensure complete transparency and to safeguard your customer experience, this Shipping & Delivery Policy outlines all the procedures, timelines, operational hours, associated costs, and governing regulations regarding the fulfillment of orders placed on our website, https://bojjico.co/ .

We encourage you to review the following terms carefully to understand how your shipment is processed, managed, and delivered in the United States and to the international destinations we serve.

1. Overview of Shipping Framework

At BojjiCo, we operate under a strict and highly structured logistics framework designed to ensure accuracy and dependability. All orders are processed, packed, and dispatched from our production partners with trusted local and international carriers. Our primary objective is to maintain an efficient timeline while giving you comprehensive visibility over your shipment.

By completing a purchase on our store, you acknowledge and agree to the guidelines, processing windows, and fee structures detailed below.

2. Order Cut-Off Time & Operational Hours

Timelines are deeply dependent on daily operational windows. To guarantee that our logistics facility can maintain an organized workflow, we enforce a daily order cut-off time.

• Daily Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
• Fulfillment Operating Days: Monday through Friday (excluding official federal holidays within the United States)

What the Cut-Off Time Means for Your Order:

1. Orders Placed Before 5:00 PM EST (Monday – Friday): Processing begins on the exact same business day. Your order is entered into our fulfillment system immediately, and the handling timeframe initiates.
2. Orders Placed After 5:00 PM EST (Monday – Friday): Processing begins on the following business day. For instance, an order placed at 6:30 PM EST on a Tuesday will be officially acknowledged and treated as an order received on Wednesday morning.
3. Weekend Orders (Saturday – Sunday): Our fulfillment facilities do not dispatch or process orders over the standard weekend. Therefore, any orders submitted after 5:00 PM EST on Friday, or anytime on Saturday and Sunday, will enter active processing on Monday morning.

3. Detailed Processing and Transit Timelines

Our shipping timeline is divided into two distinct components: Handling Time (the period required to make, personalize, quality-check, and pack your items) and Transit Time (the period during which the carrier moves the package from our facility to your designated delivery address).

Please note that both phases operate exclusively on a business day framework (Monday through Friday). Weekends and major holidays are not included in the calculation of transit or handling estimates.

Order Timeline Breakdown

Conceptualizing the Timeline (US orders):

• Scenario A: You order a personalized ornament on Tuesday at 2:00 PM EST. Because it was placed before the 5:00 PM EST cut-off, day one of handling begins immediately. The package will be prepared and transferred to the courier between Thursday of that week and the following Tuesday. From there, the courier will require between 3 to 5 business days to deliver, resulting in a total estimated arrival window between Tuesday of the following week and Tuesday of the week after.
• Scenario B: You buy a graphic T-shirt on Friday at 7:00 PM EST. Because this order occurs after the Friday cut-off time and during the weekend window, the 2–5 business day handling period officially begins on Monday morning. The item will be dispatched to the carrier between Wednesday and the following Monday, with the 3–5 business day transit period beginning thereafter.

4. Shipping Rates by Destination

We believe in straightforward pricing without hidden charges, unexpected service fees, or dynamic surcharges added at the final step of checkout. Each destination has a single flat rate per order, regardless of the size, weight, or quantity of items included in the order. Transit times below apply after your order ships.

Shipping Cost Matrix

Your shipping fee is shown in your local currency at checkout and itemized on your final invoice. For US orders, sales tax (if applicable under state regulations) is computed at checkout before payment authorization, so you see the final cost before completing your purchase. Destinations not listed above are not available at checkout yet.

Customs, Duties and Import Taxes (International Orders)

International orders are processed by our partner Global-e, so prices are shown in your local currency and import duties and taxes (VAT/GST) are handled at checkout. For the UK, the EU, Iceland, Australia, New Zealand, Japan and Mexico they are already included in the price you see; for Canada, duties are included and sales tax is added at checkout. There is nothing more to pay to the carrier or customs on delivery. Packages refused or left unclaimed are not eligible for a refund of the original shipping fee.

5. Authorized Delivery Services & Tracking

To make sure your gifts arrive safely and on time, BojjiCo partners with established carriers. US orders are handled by one of the following delivery networks:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx

International orders ship with trusted international postal and courier partners and are handed over to the national postal service or a local courier in your country for final delivery.

The specific carrier assigned to your parcel is selected dynamically by our logistics system based on your geographical location, regional distribution pathways, and the specific carrier lane providing the most stable and expedited delivery route to your address at that moment.

The Tracking Process

Comprehensive end-to-end tracking is integrated into every transaction.

1. Tracking Notification: As soon as your items are packed, labeled, and prepared for carrier pickup, our system automatically generates a unique tracking number linked directly to your order. This information is dispatched to the email address provided during checkout (support@bojjico.co will be the automated sender).
2. Activation Period: Please allow 24 to 48 hours from the receipt of your tracking email for the carrier’s network to update its digital database. It is entirely normal for a tracking link to show a "Pre-Shipment" or "Label Created" status initially until the physical parcel is scanned at the carrier's sorting hub.
3. Real-Time Progress: Once active, the tracking link allows you to observe transit milestones, carrier location history, and the projected final delivery date directly on the carrier's official tracking portal or on 17TRACK.

6. Delivery Locations and Constraints

BojjiCo ships to the United States and to the international destinations listed in Section 4. Please review our spatial and structural delivery constraints to avoid processing friction:

• Geographic Coverage: We ship to physical residential, commercial, and business addresses in all 50 US states (including Alaska and Hawaii) and in the international destinations listed in Section 4. Countries that are not listed are not available at checkout.
• PO Boxes and Military Addresses: Standard delivery pathways through USPS generally support shipments directed toward PO Boxes, APO, FPO, and DPO locations. However, should an order exceed specific dimensions or require rigid carrier rules established by private couriers like FedEx or UPS, our support team will contact you directly to request a valid physical alternative address.
• Address Accuracy Verification: It remains the sole responsibility of the customer to ensure that the destination address provided during checkout is complete, accurate, and free of typos. Please ensure you verify street numbers, apartment or suite markers, ZIP or postal codes, and building designations prior to confirming your purchase.

7. Delivery Discrepancies, Issues, and Resolution Protocols

While we strive to eliminate errors, external disruptions within commercial carrier networks can occasionally occur. Below are the definitive operational protocols established to address deviations from standard shipping performance:

Incorrect Address Submission

If you discover that an error was made in your shipping address after completing your purchase, you must contact our customer service department immediately via email at support@bojjico.co before 5:00 PM EST on the day of the order.

• If the order has not passed into the advanced phases of physical labeling and dispatch, we will modify the destination metrics gladly.
• If the parcel has already departed our facility, we cannot alter the route mid-transit. In such occurrences, the customer must await a carrier return-to-sender action or attempt to coordinate a package intercept directly with the selected carrier. BojjiCo cannot issue replacement shipments or refunds for orders delivered incorrectly due to customer-submitted typographical address errors.

Parcels Marked as "Delivered" But Not Present

On rare occasions, a carrier's GPS system may flag a package as delivered prematurely, or the item may be secured out of direct sight by a delivery driver. If your tracking link marks your package as delivered but you cannot physically locate it, please follow these standard troubleshooting steps:

1. Check peripheral locations around your property, including side doors, porches, garage areas, and mail drops.
2. Consult with co-residents, neighbors, or building property managers who may have accepted the delivery on your behalf.
3. Wait an additional 24 to 48 hours, as carriers occasionally mark an item as delivered while it remains securely on the delivery vehicle for final drop-off the next morning.
4. If the package remains unlocated after 48 hours, contact the respective carrier branch immediately to initiate an official Missing Mail search. Concurrently, notify our staff at support@bojjico.co so we can register the issue within our internal logistics ledger.

Damaged in Transit

If your package arrives with substantial physical damage that has directly affected your items (such as breakage, cracks, stains, tears, or water damage caused by external elements):

1. Take high-resolution photographic evidence documenting the condition of the external shipping box or poly-mailer immediately upon arrival.
2. Photograph the damaged items individually, making sure any defects are clearly visible.
3. Transmit this evidence along with your full name, order number, and a brief description of the issue to support@bojjico.co within 48 hours of package receipt. Our team will audit the claim promptly and initiate a complimentary replacement shipment or process an official resolution as circumstances warrant.

8. Customer Support Infrastructure

We believe that excellent logistics must be paired with accessible, human-centric support. Should you have any questions regarding structural changes to your order, transit concerns, carrier status updates, or general policy inquiries, our dedicated customer service division is available to assist you.

Our operating hours are deliberately structured to provide extensive coverage throughout the active working week and Saturdays.

• Brand Legal Entity: BojjiArtist LLC (operator of the BojjiCo brand)
• Customer Support Email: support@bojjico.co
• Support Service Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday
• Corporate and Mailing Address: 30 N Gould St Ste R,

Sheridan, WY 82801,

United States

Please note that while our customer support desk is active on Saturdays from 8:00 AM to 7:00 PM EST to address emails, clear tickets, and resolve tracking inquiries, our physical warehouse fulfillment operations remain bound to a Monday through Friday schedule. Consequently, items ordered or inquired about on a Saturday will remain on schedule to begin or resume processing on the subsequent business Monday.

9. Policy Amendments and Governance

This Shipping & Delivery Policy is subject to periodic updates, reviews, and corrections to reflect evolving transportation and customs regulations, carrier pricing shifts, or operational updates within the BojjiCo logistics network.

Any modifications made to this document take effect immediately upon their publication on our public website domain at https://bojjico.co/ . We encourage our regular buyers to review this policy page occasionally to stay completely informed of our active fulfillment practices.

By continuing to execute purchases, browse our catalog, and utilize our transactional interfaces, you signify your ongoing assent and formal commitment to adhere to all timelines, pricing models, boundaries, and resolution rules specified within this document.