At BojjiCo, we strive to make, pack and dispatch your orders—personalized gifts, drinkware, home decor and apparel—as quickly and efficiently as possible. Because our fulfillment system runs on tight timelines to meet our fast delivery promises, the window to cancel or modify an order is short.
This Cancel/Change Order Policy outlines the exact procedures, time constraints, and rules for modifying or canceling a transaction completed on https://bojjico.co/ .
1. The Critical Order Cut-Off Time
Our logistics and warehouse facilities operate on a strict daily schedule. Once an order passes our daily cut-off time, it is automatically locked, packed, and sorted onto carrier vehicles.
- Daily Modification & Cancellation Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
- Operational Processing Days: Monday through Friday
How the Deadline Affects Your Request:
- Orders Placed Before 5:00 PM EST (Monday – Friday): You must submit your request to cancel or modify your order before 5:00 PM EST on that exact same day.
- Orders Placed After 5:00 PM EST or on Weekends: You must submit your request before 5:00 PM EST on the very next business day (typically Monday morning for weekend orders).
Important Notice: Once your order passes the 5:00 PM EST deadline on its designated processing day, it moves into advanced physical fulfillment. At this stage, our staff cannot halt the package, retrieve it from the sorting lanes, or alter its shipping label.
2. Order Cancellation Protocol
If you change your mind and wish to cancel your purchase entirely, please follow these steps immediately:
- Email Us Promptly: Send an urgent message to support@bojjico.co.
- Subject Line Formatting: Use a clear and direct subject line to flag your message for immediate review (e.g., "URGENT: Cancel Order #1005").
- Include Key Metrics: State your full name, order number, and the primary email address used during checkout.
Cancellation Outcomes:
- Successful Cancellations (Before 5:00 PM EST): If your request arrives in our inbox before the cut-off, we will void the transaction immediately. Your payment will be canceled, and a full refund will be initiated back to your original payment method (card, PayPal or Shop Pay).
- Late Cancellation Requests (After 5:00 PM EST): If the order has already been physically processed and labeled, it cannot be canceled. You must receive the parcel upon delivery and follow the standard guidelines outlined in our Return & Refund Policy.
3. Order Modification Protocol (Changes)
We understand that mistakes happen during checkout—whether you chose the wrong size or color, made a typo in a name or date you want personalized, or noticed an error in your shipping address.
A. Changing Product Details (Size, Color, Personalization or Item)
If you need to change an item within your order before the 5:00 PM EST cut-off time, email support@bojjico.co.
- If items are in stock: We will update the product parameters within our internal picking queue.
- If there is a price difference: If the new item costs more, we will send an electronic invoice link to clear the balance. If it costs less, we will credit the difference back to your original payment method.
- If the item is out of stock: We can replace it with a similar item or cancel the order for a full refund.
B. Correcting Your Shipping Address
Ensuring a complete and accurate delivery destination is the customer's responsibility. If you notice an error in your shipping address:
- Before 5:00 PM EST: Email support@bojjico.co with the corrected address metrics. We will update the logistics system prior to printing the shipping label.
- After 5:00 PM EST: We cannot change the shipping label or intercept the package mid-transit. BojjiCo is not liable for replacement items or refunds if a package is lost or misdelivered due to incorrect or incomplete addresses submitted by the buyer.
4. Policy Alignment and Next Steps
Our store policies are designed to work together seamlessly. If your order passes the daily cut-off time before you can request a cancellation or change, the following conditions will automatically apply:
- Fulfillment and Transit: The order will proceed through our standard handling pipeline (2–5 business days) and ship via USPS, UPS, or FedEx at the flat rate for your destination ($6.99 USD in the US), as detailed in our Shipping Policy.
- Utilizing the Return Window: Once the package arrives at your destination, you may use our 30-day return window to send eligible unused, unaltered items back to us.
- Refund Guarantee: Upon receiving and inspecting your returned items at our facility, we will process your refund within 7 days with $0.00 restocking fees, as guaranteed by our Return & Refund Policy.
5. Customer Support Accessibility
Our customer service staff manages all cancellation and modification tickets with speed and care. Please communicate all modification requests directly through our verified operational channels:
- Store Brand Entity: BojjiCo
- Official Store URL: https://bojjico.co/
- Support Email Destination: support@bojjico.co
- Active Support Service Hours: 8:00 AM – 7:00 PM EST, Monday through Saturday
- Corporate Head Office: BojjiArtist LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States
Reminder: While our email customer support representatives are active on Saturdays from 8:00 AM to 7:00 PM EST to address your messages and assist with modifications, our warehouse logistics team does not pack or ship orders on weekends. Any cancellation or change requests submitted over the weekend will be handled in chronological order when our fulfillment facility opens on Monday morning.