Return & Refund Policy

Thank you for shopping at BojjiCo. We take great pride in the quality, craftsmanship, and design of our products—including our personalized gifts, drinkware, home decor and apparel. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue with a straightforward, fair, and transparent return process.

This Return & Refund Policy governs all purchases made on our official storefront, https://bojjico.co/ . By completing a transaction on our website, you agree to the conditions, timelines, and procedural requirements detailed below.

1. Policy Overview & Core Timelines

We believe in an honest, customer-centric shopping experience. To provide you with complete peace of mind, we offer a generous return window and promise a swift refund once your returned items are received back at our facility.

Crucially, we do not believe in hidden penalties: we charge zero restocking fees or hidden processing deductions for your return.

Core Policy Framework

2. The 30-Day Return Window

You have 30 calendar days from the exact date your shipment was marked as "Delivered" by the carrier (USPS, UPS, or FedEx) to initiate a return request.

• Eligible Returns: The return request must be transmitted to our support team, or postmarked for return shipment, before the 30-day window expires.
• Expired Returns: Any requests initiated or packages sent back after the 30-day period has elapsed will unfortunately not be eligible for a refund, store credit, or exchange.

3. Product Eligibility Conditions

To safeguard hygiene and quality standards, returned items must meet the criteria below. Please handle apparel with care when trying it on so it remains eligible for a full refund.

Return Acceptance Criteria:

• Condition: Items must be unused, unwashed, unaltered, and in their original condition (apparel must be unworn).
• Sensory Integrity: Items must be free of any signs of use or wear, stains, pet hair, snags, scratches, perfume, or cigarette smoke.
• Packaging & Tags: Items must be returned in their original packaging, with any tags or labels still attached.

Important Note: BojjiCo reserves the right to audit and reject any returned items that show clear signs of wear, damage, or alteration. If a return is rejected during inspection, the item will be sent back to you at your expense, and no refund will be issued.

4. Step-by-Step Return Procedure

To ensure your return is tracked accurately and processed without delay, you must follow our established return workflow. Do not send items back to our corporate mailing address without first obtaining an official return authorization.

1.Initiate the Request:Within 30 days of delivery.

Send a return request email to support@bojjico.co. Include your full name, order number (e.g., #1001), and the exact items you wish to return, along with a brief explanation of the reason.

2.Receive Return Authorization:Within 24-48 business hours.

Our support team will review your email request. Once approved, we will transmit a formal Return Merchandise Authorization (RMA) along with the correct, designated return warehouse address via email.

3.Pack and Ship the Items:Customer-arranged postage.

Securely package your eligible items in their original packaging or a protective mailer. Clearly note your order number or include the RMA inside the package. Ship the package using a trackable courier service of your choice (USPS, UPS, or FedEx) to the address provided by our support team.

4.Provide Tracking Information:Ensures processing speed.

Reply to your open support email thread with the active tracking number and carrier name for your return package. This allows our receiving team to flag your item for rapid processing upon arrival.

5. Absolutely No Restocking Fees

We believe that shopping for gifts online should be a risk-free experience.

• Many online retailers deduct a 10% to 20% restocking fee from your final refund amount to cover operational overhead.
• BojjiCo charges zero restocking fees ($0.00).
• When an item is successfully returned and accepted, you will receive a refund equal to the exact purchase price you originally paid for the product.

Please note: Original shipping fees paid at checkout (including the $6.99 US standard rate and all international shipping rates) are non-refundable, as those funds are expended immediately with the carrier upon initial dispatch. International customers are responsible for return postage and any customs fees on the return shipment. Items that are defective, damaged, or incorrect remain covered at our cost wherever you are.

6. The 7-Day Refund Timeline

Once your return package physically arrives at our distribution and fulfillment warehouse, it must pass through an intake inspection to verify item eligibility.

Processing Milestones:

1. Intake and Inspection (1–2 Days): Our team unpacks, cross-references, and verifies the physical condition of the returned items against our acceptance criteria.
2. Refund Authorization (Within 7 Days Maximum): If the items clear inspection, we will officially process and authorize your refund. The funds will be credited automatically back to the original payment method used during checkout (such as your card, PayPal or Shop Pay).
3. Notification: An automated refund receipt email will be sent to you directly from support@bojjico.co confirming that the transaction has been successfully executed on our end.

Banking Clearance Asides:

While BojjiCo guarantees that your refund will be processed and finalized within 7 days of delivery to our warehouse, the actual time it takes for the funds to reappear on your financial ledger depends on your banking institution.

• Credit Cards: Typically take 3 to 7 additional business days to post the balance back to your account.
• PayPal / Digital Wallets: Often reflect the balance instantly or within 24 hours of execution.

7. Defective, Damaged, or Incorrect Items

If your order arrives with a manufacturing defect, physical damage sustained during carrier transit, or if we accidentally sent the wrong item, size or color, or made an error in your personalization:

• Notification Window: Please alert us within 48 hours of package delivery by emailing support@bojjico.co.
• Required Evidence: Include high-resolution photos clearly illustrating the flaw, defect, or incorrect label along with your order number.
• Resolution: In these clear instances of store error, BojjiCo will immediately correct the issue by providing a prepaid return shipping label or processing a direct product replacement at absolutely no additional cost to you.

8. Order Cancellations and Modifications

Our order processing system is highly automated to comply with our fast handling promises.

• If you wish to cancel or modify an order after submission, you must notify us before our 5:00 PM EST daily cut-off time on the day of purchase.
• Once an order moves into advanced warehouse picking, packing, or labeling, it cannot be canceled or modified. In these instances, you must receive the shipment and follow the standard 30-day return procedure outlined above.

9. Customer Service Accountability

Our customer service staff handles every claim, return, and financial adjustment with maximum professionalism and urgency. If you need assistance or want to check on an ongoing return, please use our dedicated support framework:

• Store Brand Name: BojjiCo
• Official URL: https://bojjico.co/
• Support Email Channel: support@bojjico.co
• Active Support Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday – Saturday
• Corporate Head Office Address:

BojjiArtist LLC, 30 N Gould St Ste R,

Sheridan, WY 82801,

United States

Reminder: While our email customer support lines are open on Saturdays to assist you, our physical processing and financial audit teams operate exclusively Monday through Friday. Returns arriving on a Friday afternoon or Saturday will be officially queued for inspection starting the following business Monday.