Order Tracking
Follow your gift from our workshop to your door.
Find your order
Enter your order number and the email you used at checkout.
Your order number starts with # and is in your confirmation email.
Have a tracking number?
Check it directly with the carrier on 17TRACK.
What happens after you order
- Order placedYou get an order confirmation email right away.
- Made & packed2–5 business days. Orders after 5 PM EST start the next business day.
- ShippedWe email your tracking number when the label is created.
- Delivered3–5 business days in the US with USPS, UPS or FedEx; 5–15 business days internationally.
Tracking questions
When will I get my tracking number?
We email your tracking number as soon as your order ships — usually 2–5 business days after you order (orders placed after 5 PM EST start processing the next business day). Check your spam folder if you don't see it.
My tracking hasn't updated in a few days. What should I do?
Carriers sometimes only scan a package at major hubs, so it's normal for tracking to pause for 1–2 days. If there is no update for more than 5 business days, email support@bojjico.co with your order number and we'll check with the carrier for you.
Can I change my shipping address after ordering?
Contact us as soon as possible. We can update the address before your order ships — see our Cancel/Change Order Policy.
My package says delivered but I can't find it.
Check around your door, mailbox and with neighbors, and wait 24–48 hours — carriers sometimes mark packages delivered early. Still missing after 48 hours? Contact the carrier and email support@bojjico.co with your order number so we can help.
Need help with your order?
Our support team is here Monday to Saturday, 8 AM–7 PM EST.