Frequently Asked Questions (FAQs)

Welcome to the Bojjico Help Center. To assist you in navigating your shopping experience on https://bojjico.co/, we have compiled a comprehensive list of our most frequently asked questions. Our policies are designed to be completely transparent, fair, and aligned across all aspects of our business operations.

If you cannot find the answer to your specific question below, please do not hesitate to contact our dedicated customer service team directly at support@bojjico.co.

1. Shipping & Delivery

What are your shipping rates and destination options?

We offer standard flat-rate ground shipping to all physical residential, commercial, and PO Box addresses within the United States.

Shipping Cost: A fixed flat rate of $6.99 USD applies to all orders, regardless of the size, weight, or quantity of clothing items purchased.
Geographic Coverage: We ship explicitly within the United States (including Alaska and Hawaii). We do not offer international shipping at this time.

How long will it take for my order to arrive?

Our delivery timeline is divided into two distinct processing phases, operating strictly on a business day framework (Monday through Friday):

Handling Time: 1 – 2 business days. This includes order validation, quality checks, packaging, and sorting.
Transit Time: 2 – 6 business days. This is the duration your package spends traveling with the carrier to your doorstep.
Total Estimated Delivery Window: You can generally expect your order to arrive within 3 – 8 business days from the date of purchase.

What is your daily order cut-off time?

Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

Orders completed before 5:00 PM EST enter our fulfillment system on the same business day.
Orders completed after 5:00 PM EST, or over the weekend (Saturday and Sunday), will begin active warehouse handling on the subsequent business Monday.

Which carriers do you use?

To ensure your shirts, skirts, and dresses arrive in pristine condition, we partner exclusively with trusted domestic delivery networks:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Our logistics system dynamically assigns the best carrier route based on your geographical location at the moment of dispatch.

How do I track my shipment?

As soon as your package is labeled and ready for carrier pickup, our system automatically sends an email containing your unique tracking number. Please allow 24 to 48 hours from receiving this email for the courier network to scan the parcel and update its digital tracking database.

2. Returns, Cancellations, & Refunds

What is your return policy?

We offer a 30-day return window. You have exactly 30 calendar days from the date your package was marked as "Delivered" by the carrier to initiate a return request for any unworn clothing items.

Are there any restocking fees for returns?

No. Bojjico charges absolutely zero ($0.00) restocking or processing fees. If your return clears inspection, you will be refunded the exact purchase price paid for the garment. Please note that original shipping charges ($6.99 flat rate paid at checkout) are non-refundable.

What are the conditions for returning clothes?

To protect inventory standards, all returned items must meet the following criteria:

Must be entirely unworn, unwashed, and unaltered.
Must be free of makeup stains, deodorant marks, pet hair, odors, or smoke.
All original tags, labels, and protective packaging must remain securely attached.

How long does it take to receive my refund?

Once your return package arrives back at our warehouse facility, it will undergo an intake inspection. If your items clear inspection, we will authorize and process your refund within 7 days. The funds are automatically credited back to your original payment method.

Can I cancel or change my order after placing it?

Yes, but you must act quickly. Because we work hard to process orders immediately, you must email your modification or cancellation request to support@bojjico.co before our daily cut-off time of 5:00 PM EST (Monday – Friday) on the day of purchase.

If your request is submitted before 5:00 PM EST, we can change sizes, correct address typos, or void the order for a full refund.
If the request arrives after 5:00 PM EST, the order cannot be halted, and you must follow our standard 30-day return process upon delivery.

3. Payments & Billing Security

What payment methods do you accept?

We accept major credit cards, debit cards, and secure digital payment systems at checkout, including:

Visa
MasterCard
American Express (Amex)
Discover
PayPal

Is my payment information safe on your website?

Absolutely. Your data privacy and digital security are our highest priorities. Our entire domain is secured using an enforced Hypertext Transfer Protocol Secure (https://) SSL encryption environment. Furthermore, Bojjico does not collect or store your raw credit card numbers or security codes. All billing information is transmitted directly to PCI-compliant payment gateways.

4. Product & Sizing Information

What type of products do you sell?

Bojjico is a premier online fashion boutique specializing in elegant, high-quality contemporary apparel for women. Our curated collections focus explicitly on exquisitely crafted shirts, skirts, and dresses.

How do I ensure I select the right size?

Each item page features a detailed sizing chart with exact structural measurements. We highly recommend measuring your bust, waist, and hips with a standard measuring tape prior to ordering to ensure an optimal fit. If you find yourself caught between two sizes, we generally recommend selecting the larger size for enhanced comfort.

5. Customer Service & Accountability

How can I contact your customer support team?

You can reach our dedicated support desk by emailing support@bojjico.co. To help us resolve your issue efficiently, please include your full name and order number (e.g., #BOJ1001) in your message.

What are your operating hours?

Our email customer service center is active during the following hours:

Support Service Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST)
Active Days: Monday through Saturday

Please Note: While our customer support staff answers emails and handles account issues on Saturdays, our physical warehouse operations and banking audit desks operate strictly Monday through Friday. Shipments and financial refund authorizations queue over the weekend and resume processing on the following business Monday.

Where is your corporate headquarters located?

Our official mailing and corporate entity address is: