Frequently Asked Questions (FAQs)

We ship to all 50 US states and to selected international destinations. Each destination has one flat rate per order, regardless of the size, weight, or quantity of items purchased.

• United States: $6.99 USD, 3 – 5 business days in transit (USPS, UPS or FedEx). PO Box and APO/FPO addresses are supported through USPS.
• International: Canada $14.99 USD (8 – 12 business days), United Kingdom $14.99 USD (5 – 8), Germany $14.99 USD (5 – 8), Australia & New Zealand $14.99 USD (8 – 10), Austria, Belgium, Finland, France, Iceland, Ireland, Italy, Netherlands, Portugal and Spain $14.99 USD (10 – 15), Mexico $14.99 USD (10 – 15) and Japan $14.99 USD (5 – 8). See our Shipping & Delivery Policy for the full list.
• Duties & Taxes: Prices are shown in your local currency and import duties and taxes are handled at checkout by our international partner Global-e: they are included in the price (in Canada, duties are included and sales tax is added at checkout), so there is nothing more to pay on delivery.

Our delivery timeline is divided into two distinct processing phases, operating strictly on a business day framework (Monday through Friday):

• Handling Time: 2 – 5 business days. This includes order validation, quality checks, packaging, and sorting.
• Transit Time: 3 – 5 business days in the United States, or 5 – 15 business days internationally depending on the destination. This is the duration your package spends traveling with the carrier to your doorstep.
• Total Estimated Delivery Window: US orders generally arrive within 5 – 10 business days from the date of purchase. The product page shows an estimated delivery date for your country.

Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

• Orders completed before 5:00 PM EST enter our fulfillment system on the same business day.
• Orders completed after 5:00 PM EST, or over the weekend (Saturday and Sunday), will begin active warehouse handling on the subsequent business Monday.

To ensure your gifts arrive in perfect condition, we ship US orders with trusted delivery networks:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Our logistics system dynamically assigns the best carrier route based on your geographical location at the moment of dispatch. International orders ship with international postal and courier partners and are delivered by your national postal service or a local courier.

As soon as your package is labeled and ready for carrier pickup, our system automatically sends an email containing your unique tracking number. Please allow 24 to 48 hours from receiving this email for the courier network to scan the parcel and update its digital tracking database.

We offer a 30-day return window. You have 30 calendar days from the date your package was marked as "Delivered" by the carrier to request a return for eligible unused items.

No. BojjiCo charges absolutely zero ($0.00) restocking or processing fees. If your return clears inspection, you will be refunded the exact purchase price paid for the item. Please note that original shipping charges paid at checkout are non-refundable, and international customers pay the return postage.

To protect inventory standards, all returned items must meet the following criteria:

• Must be unused, unwashed, and unaltered (apparel must be unworn).
• Must be free of makeup stains, deodorant marks, pet hair, odors, or smoke.
• Items must be returned in their original packaging, with any tags or labels still attached.

Once your return package arrives back at our warehouse facility, it will undergo an intake inspection. If your items clear inspection, we will authorize and process your refund within 7 days. The funds are automatically credited back to your original payment method.

Yes, but you must act quickly. Because we work hard to process orders immediately, you must email your modification or cancellation request to support@bojjico.co before our daily cut-off time of 5:00 PM EST (Monday – Friday) on the day of purchase.

• If your request is submitted before 5:00 PM EST, we can change sizes or colors, fix personalization details, correct address typos, or void the order for a full refund.
• If the request arrives after 5:00 PM EST, the order cannot be halted, and you must follow our standard 30-day return process upon delivery.

We accept major credit cards, debit cards, and secure digital payment systems at checkout, including:

• Visa
• MasterCard
• American Express (Amex)
• Discover
• Diners Club
• PayPal
• Shop Pay, Apple Pay, Google Pay and Amazon Pay (shown at checkout when available on your device)

Absolutely. Your data privacy and digital security are our highest priorities. Our entire domain is secured using an enforced Hypertext Transfer Protocol Secure (https://) SSL encryption environment. Furthermore, BojjiCo does not collect or store your raw credit card numbers or security codes. All billing information is transmitted directly to PCI-compliant payment gateways.

BojjiCo is a US-based online gift shop at https://bojjico.co/ specializing in personalized gifts and graphic apparel: custom ornaments, tumblers, mugs, water bottles, T-shirts, hoodies, signs, blankets and home decor for holidays, birthdays, anniversaries, family members and pet lovers.

Apparel pages (T-shirts, hoodies and sweatshirts) include a size chart with exact measurements. The easiest way to choose is to measure a similar piece you already own and compare it with the chart. If you are between two sizes, we generally recommend the larger size for a more relaxed fit.

You can reach our dedicated support desk by emailing support@bojjico.co. To help us resolve your issue efficiently, please include your full name and order number (e.g., #1001) in your message.

Our email customer service center is active during the following hours:

• Support Service Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST)
• Active Days: Monday through Saturday

Please Note: While our customer support staff answers emails and handles account issues on Saturdays, our physical warehouse operations and banking audit desks operate strictly Monday through Friday. Shipments and financial refund authorizations queue over the weekend and resume processing on the following business Monday.

Our official mailing and corporate entity address is:

• BojjiCo
• BojjiArtist LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States